CONSUMER FIRST TITLE & ESCROW, LLC   was created in June. 2009. Owners. Julie Hawkins and Wilda Nolan, opened their first title agency, Diversified Title, Inc., in Newport News, Virginia in June 1990. After several years in Newport News, the office created, Williamsburg Title & Escrow, LLC. in Williamsburg, Virginia. In this area the agency enjoyed the status of the first successful Title & Escrow in Williamsburg. Our staff of four soon grew to thirteen.

With the real estate brokers obtaining their own in house title agencies and banks also joining in on the title action we began to believe that the "independent agent" would soon become a thing of the past. Fortunately for our agency, we had another title company anxious to pick up the business that our agency generated. We sold our agency in August 2003 to ATI and worked with them until December 2004. At that time we realized that "Big Corporate America" may have been the wrong choice for us and Julie and Wilda resigned in December 2004. Soon thereafter. ATI closed its doors in the Williamsburg area.

In August. 2005 we were approached to manage another title agency owned by a several local attorneys and a real estate broker. With title in our veins we accepted and again were in a small local owned agency until that agency was merged with another larger "Corporate Entity".

Being back in the business from 2005 to the beginning of January 2009 we felt that the customer service was long gone with the "one stop" shops and "affiliated" business arrangements. It was disheartening to see how the consumer was the one that really lost out on those deals. The fees charged and the service given with a "captured" market was costing the consumer money and a good bit of frustration. THUS CONSUMER FIRST TITLE & ESCROW, LLC was created A small, but very experienced agency with the consumer's best interest at heart. Although we have a staff larger than most small companies we feel the need to have your questions answered at the time of the call and not within 24 hours. We also do not need or want to make a living off of one transaction. Quality work and customer service is our philosophy.

Julie and Wilda have been licensed underwriters for over 20 years. The Bureau of Insurance requires 16 hours of continuing education for all licensed underwriters and three of us here at Consumer First have that license.

Angela Ice and Judy Martin have worked with Julie and Wilda for over ten years and are here at Consumer First to make sure that all our clients are taken care of the way you deserve. Angela processes most of the files and closes some also. Judy is our post closer, (runs the checks after closing) and can also process when we are busy. Wilda is the onsite underwriter ready to handle any title needs immediately. Julie closes, processes and does the marketing. Our staff of four are cross trained so that the customer doesn't have to wait for one certain person to contact them with an answer and your closing is watched and worked from the time it comes in the door until your closing is completed, (even after you leave).